Warranty Information

Ghost Note Audio 2-Year Limited Warranty

Coverage

Ghost Note Audio warrants that your product will be free from defects in materials and workmanship for a period of two (2) years from the original date of purchase. During this period, we will repair or replace (at our discretion) any product found to be defective under normal use.

Exclusions

This warranty does not cover:

  • Damage caused by misuse, abuse, accidents, or neglect.
  • Unauthorized modifications, alterations, or repairs.
  • Damage due to improper power supply, incorrect connections, or unsuitable operating conditions.
  • Normal wear and tear (including cosmetic damage such as scratches, finish wear, or worn knobs/switches).
  • Loss, theft, fire, flood, lightning, or other natural disasters.

Limits of Liability

Our responsibility is strictly limited to the repair or replacement of defective products as described above. Ghost Note Audio shall not be held liable for any incidental, indirect, or consequential damages, including but not limited to: loss of profits, loss of savings, or damage to other equipment. Liability shall never exceed the original purchase price of the product.

How to Obtain Service

If you believe your pedal is defective and within warranty coverage:

  1. If you purchased your unit from a 3rd party retailer or distributor, please contact them directly, and allow them to arrange for warranty services in collaboration with us. All items purchased from authorized Ghost Note Audio Dealers are subject to the Dealer’s terms and conditions for Returns. Items purchased from authorized Ghost Note Audio Dealers should not be returned directly to Ghost Note Audio unless you are specifically instructed to do so by us.
  2. If you purchased your unit directly from us (via https://ghostnoteaudio.uk) you can contact us through our website's Contact Form to arrange for repairs or replacement.
  3. The customer is responsible for shipping the product to Ghost Note Audio. In cases where the fault is clearly the result of a manufacturing defect or a known production issue, we will reimburse your postage cost (subject to a 25 GBP limit). Please discuss the issue with us to determine if you are eligible for refunded postage.
  4. If the repair is covered under warranty, return shipping will be covered by us.
  5. Non-warranty repairs may be billed for labor and parts, and return shipping will be the customer’s responsibility.

Transferability

This warranty is offered only to the original purchaser and is non-transferable.

By using this product, the purchaser accepts all terms outlined in this warranty.