Information for EU Customers

If you are ordering from one of the 27 EU countries, please make sure to read this information before placing your order.

We ship orders all over the world. Unfortunately shipping to EU countries has proven more difficult than any other destination, because of complex and unclear laws regarding customs and tax collection.

Our parcels are shipped as "Delivery Duty Unpaid" (DDU), which means the recipient is responsible for paying any taxes or charges upon import. This fee is calculated and collected by your local customs agencyWe do not collect taxes on behalf of ANY foreign governments, including the European Union.

All of our deliveries are accurately marked with the following information:

  • Product name
  • Description of good
  • Country of origin
  • HR tariff codes
  • Accurate price

We affix a customs form which lists this out all the necessary information for your local customs agent to process the order and issue the correct charge.

What do you need to do?

As soon as your order has been dispatched, we will send you an email with a tracking number. Please monitor this tracking number periodically, as this is the best way to see if the order is stuck in customs, or if there is a fee to pay.

In many countries, the fee can be paid directly on your local postal service website. You can input the provided tracking number (issued by Royal Mail in the UK) into your local postal service tracking website, and search for it there. The Royal Mail website also provides a forwarding link to this site when possible:

Common Tracking websites:

If, for whatever reason, the customs agent decides to challenge or refuse the information we provide with the parcel, it is completely out of our hands to respond to that, and it falls on you to provide them with evidence of your purchase. 

Submitting your order confirmation E-mail and a link to the product you ordered (so customs can independently verify its price) is usually enough evidence. We can also supply a commercial invoice PDF if you email us at support@ghostnoteaudio.uk 

Please note that if you do not pay outstanding fees or collect your parcel from the post office within a reasonable amount of time (usually 21 days after arrival) the parcel will be returned to us, and you will not be refunded the shipping fees.